This is where you should be able to find the answer to most of your questions. If you question is not listed here, then send us a message and we will get back to you as soon as we can.
How do I request a rescore?
If you are disappointed with the score you have achieved, you can take the test again. You may retake PTE Academic as many times as you want, although you must wait until you have received your scores from one test before booking another. Institutions will not see your scores unless you allow them to by sending your scores to them via the website. This means that institutions will not be able to see if your scores are better or worse than previous attempts. You can send them to an unlimited number of institutions, but you may only select seven recipients at any one time (per score order).
Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to view those scores on the website.
Requesting a rescore
If you are unhappy with your PTE Academic score, you may request a rescore. Before doing this, test takers should take the following into consideration:
- PTE Academic is automatically rescored; therefore, it is unlikely that your overall scores will change.
- Only spoken responses and open-ended written responses are rescored.
- In the unlikely event that your score changes, it may go up or down.
- If your score changes, it will replace your previous score.
You may only request a rescore of your most recent PTE Academic test. You can not request a rescore if you have already either scheduled another test or sent your score to an institution.
To order a rescore, you must contact Pearson Customer Service within 14 calendar days of your score report being made available to you.
The fee for rescores is available from the Customer Service team. In the unlikely event that either your
Overall, Communicative Skills or Enabling Skills scores change, the rescore fee will be fully refunded.
What happens if I arrive late?
Contact the relevant customer service team as soon as you know you are going to be late. If you arrive up to 15 minutes late you may still be allowed to take it. You will still get the full three hours to complete the test.
If you arrive over 15 minutes late you will not be allowed to take the test and you will lose your fee.
Can I claim a refund if I did not show up?
If you fail to turn up to your appointment you will not generally receive a refund.
You may receive a partial refund if you cancel your test before the appointment date.
For your best chance of a refund, contact the customer service team in your region. In some circumstances we will try to reschedule your test free of charge.